How it works
Xwhizz synchronizes Bot and Human interventions, bringing the power of AI-supported automation to businesses whilst maintaining key human contribution
Improved Productivity
Actionable Suggestions through Data Analytics
Recurrent tasks represent an integral and substantial part of any Customer Service reality.
Xwhizz machine-learns from these interactions and adds value by synchronizing self-developed AI automations, that generate context-aware suggestions, with regular human operations.
By taking the best of both worlds, service quality is enhanced and human time is saved.
Unlike unwanted user-facing Bots, the user will maintain the preception of engaging with a human operator, who in turn gets an integrated and proactive very useful assistant.
User
Agent
CRM
Cloud or On-Premises
Learning Process
No setup necessary
User asks a question
Xwhizz quietly learns from Agent’s reply
Agent may accept and complement suggestion suggestion
New interactions keep fine-tuning best-rated answers for future interactions.
Agent replies
Learning from multiple instances, Xwhizz suggests best-rated reply in similar contexts
Xwhizz’alghoritm is fine-tuned based on this contribution
Under the hood
User asks a question
Xwhizz implements Data Protection and Anonymisation by MS Presidio
Xwhizz compares Dialog sequence to previously rated instances using a context-aware heuristic
CRM sends an HTTPS-based REST API request to Xwhizz server (local or Cloud) while agent keeps working.
When applicable, Xwhizz translates message to pivot language English.
Xwhizz async-forwards best answer suggestions to agent’s interface
Business Model
Our Pricing
SaaS
Savings Share
- Risk Free
- 0,5€ per useful suggestion
- 0€ fixed cost
- Support and Updates
PaaS
Best Value
- 0€ Setup
- 250€/m per 1k interactions
- Up to 0,1€ per interaction
- Support and Updates
Dedicated
Cloud or On-Premisses
- Personalised Cost Model
- Proprietary Implementation
- Turn-key Deployment
- Managed Services
